CITIZENS CHARTER

CITIZENS CHARTER/CLIENTS CHARTER FOR CENTRAL INSTITUTE OF HORTICULTURE (2016-2017)

VISION

To emerge as the pioneering, innovative, farmer focused and self-supporting institute in the country.

MISSION

To provide excellent, innovative and relevant training to all the stakeholders so as to empower individuals and enable horticulture industry to bring about socio-economic development and sustainability in North East Region.

OBJECTIVES

Capacity building by training of trainers and farmers/beneficiaries.
Demonstration of improved production technologies.
Accreditation and certification of nurseries in NER
Follow-on extension support in the field of horticulture.
Promotion of organic cultivation of horticulture crops.
Establishing convergence and synergy among programmes in the field of horticulture.
Monitoring of centrally sponsored programmes in the area of horticulture.

FOCUS AREAS

Training of State Govt. officials and farmers/beneficiaries of North Eastern Region
Three months Certificate Course under Skill Development
Production and supply of quality planting material
Accreditation and certification of nurseries in NER
Transfer of technology through method and result demonstration and publication of folders, manuals, leafles etc
Promotion of organic farming
Post harvest, marketing and agri-business promotion through exhibition, seminars, workshop, exposure trip, buyers’ seller meet
Coordination with state horticulture departments of NER and other National organizations
Monitoring of centrally sponsored programmes in the area of horticulture

MAIN SERVICES/TRANSACTIONS

Sl. No.	Service(s) / Transaction(s)	Weight	Responsible person (Designation)	Email & Mobile	Process	Documents Required	Fees
Sl. No.	Service(s) / Transaction(s)	Weight	Responsible person (Designation)	Email & Mobile	Process	Documents Required	Category	Mode	Amount
1	Training for farmers & officials of NER	10	Ms.Shisarenla Asst. Horticulture Specialist	This email address is being protected from spambots. You need JavaScript enabled to view it. 9615202114	Organising of trainings in horticulture sector in coordination with State Departments	Request letter from farmers/NGOs & Govt. deptts. Of NER	N/A	N/A	N/A
2	Three months Certificate Course	10	Mr.Prabin Das Marketing Specialist	This email address is being protected from spambots. You need JavaScript enabled to view it. 8974343236	Conducting of three months certificate course	Dully filled application form with age & education proof	N/A	N/A	N/A
3	Nursery Accreditation	10	Mr.Lichamo Asst. Horticulture Specialist	This email address is being protected from spambots. You need JavaScript enabled to view it. 9856818926	Accreditation & certification of Nurseries in NER after inspection by committee	Dully filled application form with demand draft	N/A	N/A	N/A
4	Quality Planting Material Production	10	Mr.A.K.Singh Horticulture Specialist	This email address is being protected from spambots. You need JavaScript enabled to view it. 9402830316	Production of quality planting material of focused crops of NER and sale	Indents for requirement of planting material	N/A	N/A	N/A
5	Demonstration of improved technologies in NER	10	Mrs.Meribeni Horticulture Specialist	This email address is being protected from spambots. You need JavaScript enabled to view it. 9402830406	Demonstration of improved production technology of focused crops of NER	Request letters from Farmers	N/A	N/A	N/A
6	Settlement of TA/DA and payment to service providers and suppliers	10	Mr.Babu Singh Administrative Officer	This email address is being protected from spambots. You need JavaScript enabled to view it. 9402927787	Settlement of TA/DA bill of staff & resources persons/various committee of the institute, payment to suppliers, vendors for proper invoices submitted	Bills & invoices complete in all respect	N/A	N/A	N/A

LIST OF STAKEHOLDERS

Sl. No.	Stakeholders
1	Farmers of North East Region.
2	NGOs working in Horticulture Sector of North east Region.
3	Department of Horticulture of North East Region.
4	Research and other National level organisations.
5	Central Agriculture Universities, State Agriculture Universities and other Central Universities.

INDICATIVE EXPECATATIONS FROM SERVICE RECIPIENTS

Sl. No.	Indicative expectation from Service Recipients
1	Timely submission of indents and requirements
2	Filling up of forms and documents in proper format as per requirements
3	Timely follow up action by the recipients

COMPLAINTS & GRIEVANCES

Name of public Grievance Officer	Landline	Mobile	Email
Dr. Lallan Ram	03862-247707 03862-247249	9436276767	This email address is being protected from spambots. You need JavaScript enabled to view it.